Every voice matters. Every insight counts.
The leading CX and complaints platform for care and service organisations — turning everyday feedback into meaningful improvement, automatically.
3 million + feedback responses collected
What is carepage?
Built for health, care, retirement living and community services, the platform helps providers listen, act, and improve — faster and with greater impact.
Real-time feedback, early risk detection, and progress tracking all come together in one place. Insight becomes action — helping you deliver better experiences for the people who matter most.
How it works
1. Capture feedback across channels
Use SMS, email, QR codes, kiosks or paper forms to collect feedback from residents, clients, family members and employees.
2. Centralise & analyse
All responses flow into your dashboard in real time, with built-in analytics that track sentiment, key themes, and compliance indicators.
3. Take action & improve
Identify high-risk trends, trigger internal alerts, manage complaints, and close the loop through custom workflows and audit trails.
4. Report & comply
Generate instant, audit-ready reports aligned with sector standards — including the strengthened Aged Care Quality Standards and Quality Indicator requirements. Perfect for board reporting, accreditation, and compliance reviews.
What our customers say
CarePage has helped us spot early signs of issues before they escalate. We’ve saved time on reporting and improved satisfaction across families and staff.
Executive Manager
National Aged Care Provider
Want to learn more? - Explore carepage as a company
What makes us different?
NQIP compatible
We help providers meet the National Quality Indicator Program requirements with built-in surveys, collection scheduling and submission ready reporting.
Built for care
Unlike generic CX platforms, carepage is purpose-built for care and retirement services — backed by deep sector expertise and real-world understanding.
Audit-ready reports
Be ready for inspections, audits, and board meetings with professional reports aligned to the strengthened Aged Care Quality Standards and Quality Indicator tracking.
Integration-ready
Designed to integrate seamlessly with leading clinical management systems and BI platforms, so you can streamline workflows, eliminate data silos, and unlock deeper insights.
Flexible, modular, scalable
Choose from customer and employee surveys, complaints, plan for continuous improvement, and reputation modules — or combine them all in one seamless experience.
Our partners
Who we help?
Get the insights you need to make data-informed decisions that drive performance
Analytics and AI-powered recommendations help you make smarter, faster decisions — unlocking performance gains across your organisation.
Make faster decisions with clarity and confidence
Real-time feedback, clear dashboards, and smart alerts help managers stay on top of day-to-day performance, identify issues early, and respond quickly — without the guesswork.
Support your workforce with tools that make a difference
Give your team the tools to focus on what matters most — delivering great care. With simple, streamlined feedback and reporting workflows, carepage reduces admin, helping staff spend less time on paperwork and more time with residents and clients.
Build a stronger workforce with insights that drive engagement
Understand what keeps your people happy, supported, and committed. carepage helps HR teams track employee sentiment, identify emerging issues early, and build a culture of engagement — reducing turnover and improving the employee experience.
Co-designed with the care sectors
carepage gives high-performance organisations the tools to truly understand the heartbeat of their clients and teams.
Creating safer, happier and more responsive communities.
Aged care &
home care
Disability services
Retirement living
Health & wellness
Ready to bring purpose back to aged care?
Join providers transforming lifestyle and wellbeing with ARI.
Backed by care leaders who get it - and get results
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The features that turn feedback into action
Multi-channel feedback collection
Al + human-centred analysis
Drill-down dashboards
Follow-up workflows
Risk flags & regulatory reporting
QI, NPS & satisfaction score benchmarking
Let us do the work for you
Unlocking intelligence with Florence AI
Florence AI is your intelligent companion for making sense of complex data with speed and precision.
Florence AI is designed to analyse vast qualitative and quantitative datasets, Florence AI quickly identifies key themes, priority areas, and actionable insights. Whether you’re navigating customer feedback, employee surveys, or operational data, this powerful tool cuts through the noise to surface what truly matters. By transforming raw information into clear, digestible insights, Florence AI empowers organisations to make informed, impactful decisions in record time.
More about ARI
Meet ARI - Inspired by Aristotle, built for wellbeing
The smart way to manage lifestyle & wellbeing programs.
This intuitive software solution enables providers to effortlessly schedule, track, and report on lifestyle and wellbeing activities, keeping residents connected and fulfilled.
Grounded in dignity, choice, and person-centred care, ARI allows providers to deliver tailored experiences that enhance emotional and social wellbeing.
What’s a good first impression worth?
At CarePage, every plan includes unlimited surveys and unlimited users—because we’re built for teams, not limits. We scale pricing based on your customer volume, making it easy to grow without the guesswork.
STARTER
$189
/Month
Best for providers with a single site or location
- Unlimited Surveys
- Industry specific surveys
- Reporting & Analytics
- NQIP Surveys & reporting
- Basic support: Email
Addtional Information
- Single location
- <200 Residents / ILU's
- <200 Home care clients
- Prices scale with volume
PRO
$499
/Month
Best for providers with multiple sites or locations
- Everything in Starter +
- User Management
- Benchmarking
- AI Tools*
- Premium support: +Chat
Additional Information
- Multiple sites / Locations
- > 200 Residents / ILU's
- > 200 Home care clients
- Prices scale with volume
Enterprise
Ask
for a proposal
For larger providers with multiple sites, services and complex needs
- Everything in Pro +
- Enterprise SLA
- Integrations
- Custom requests & Features
- + Customer success manager
Additional Information
- Multiple sites, locations and areas
- > 500 Residents / ILU's
- > 500 Home Care clients
- Prices scale with volume
STARTER
$199
/Month
Best for smaller and local home care providers
- Unlimited Surveys
- Industry specific surveys
- Reporting & Analytics
- Quality Standard reporting
- Basic support: Email
Addtional Information
- Single location
- <200 Residents / ILU's
- <200 Home care clients
- Prices scale with volume
PRO
$299
/Month
Best for providers with large amount of clients state wide
- Everything in Starter +
- User Management
- Benchmarking
- AI tools*
- Premium support: +Chat
Additional Information
- Multiple sites / Locations
- > 200 Residents / ILU's
- > 200 Home care clients
- Prices scale with volume
Enterprise
Ask
for a proposal
Providers with large client base, organisation and complex needs
- Everything in Pro +
- Enterprise SLA
- Integrations
- Custom features & Requests
- + Customer success manager
Additional Information
- Multiple sites, locations and areas
- > 500 Residents / ILU's
- > 500 Home Care clients
- Prices scale with volume
STARTER
$189
/Month
Best for providers with a single site or location
- Unlimited Surveys
- Industry specific surveys
- Reporting & Analytics
- Basic support: Email
Addtional Information
- Single location
- <200 Residents / ILU's
- <200 Home care clients
- Prices scale with volume
PRO
$499
/Month
Best for providers with multiple sites or locations
- Everything in Starter +
- User Management
- Benchmarking
- Premium support: + Chat
Additional Information
- Multiple sites / Locations
- > 200 Residents / ILU's
- > 200 Home care clients
- Prices scale with volume
Enterprise
Ask
for a proposal
For larger providers with multiple sites, services and complex needs
- Everything in Pro +
- Enterprise SLA
- Integrations
- + Customer success manager
Additional Information
- Multiple sites, locations and areas
- > 500 Residents / ILU's
- > 500 Home Care clients
- Prices scale with volume
STARTER
$199
/Month
Best for smaller and local providers
- Unlimited Surveys
- Industry specific surveys
- Reporting
- Basic support: Email, Chat
Addtional Information
- Single location
- <200 Residents / ILU's
- <200 Home care clients
- Prices scale with volume
PRO
$299
/Month
Best for providers with large amount of clients state wide
- Everything in Starter +
- User Management
- Benchmarking
- Premium support: + Phone
Additional Information
- Multiple sites / Locations
- > 200 Residents / ILU's
- > 200 Home care clients
- Prices scale with volume
Enterprise
Ask
for a proposal
Providers with large client base, organisation and complex needs
- Everything in Pro +
- Enterprise SLA
- Integrations
- + Customer success manager
Additional Information
- Multiple sites, locations and areas
- > 500 Residents / ILU's
- > 500 Home Care clients
- Prices scale with volume
Health & WEllbeing
$199
/Month
For organisations delivering health, care or wellness services and aiming to elevate their customer experience.
- Unlimited Surveys
- Industry specific surveys
- Benchmarking
- Reporting & Analytics
- Unlimited users
- Basic support: Email
Addtional Information
- Single location
- <200 Residents / ILU's
- <200 Home care clients
- Prices scale with volume
MUltiservice provider
Ask
for a proposal
For multi-service providers working across healthcare, care, and retirement sectors
- Support for multiple modules and services
- Survey templates for each industry
- NQIP + other quality standard reporting
- Enterprise wide reporting & Analytics
- Organisation levels & User Management
- + Customer success manager
Additional Information
- Multiple sites / Locations
- > 200 Residents / ILU's
- > 200 Home care clients
- Prices scale with volume
*All packages include a minimum of mandatory 1-hour onboarding and training session, starting from $599 AUD. If you’re integrating with a CRM or Clinical Management System, additional integration fees may apply depending on your setup. All the prices are “Starting from”. Other costs may apply – for an accurate cost, please request a quote. AI tools are priced on top of the regural plan as they come with a volume pricing.
SINGLE
$3
/Month/Consumer
Best for single home providers or locations.
- Unlimited Surveys
- Industry specific surveys
- Reporting
- NQIP Surveys & reporting
- Basic support: Email, Chat
Multiple
$2.5
/Month/Consumer
For providers with multiple locations or large amount of clients
- Everything in Single +
- User Management
- Benchmarking
- Premium support: Email, Chat
Enterprise
Ask
for a proposal
For providers with area organisations and large amount of employees and clients
- Everything in Multiple +
- Enterprise SLA
- Integrations
- + Customer success manager
Join the care community making aged care better
Be part of a growing network of lifestyle professionals, care leaders, and wellbeing advocates who are passionate about shaping a more connected, compassionate aged care experience.
Let us fuel your understanding
